09:00 · Opening1/6
“I booked for ten o'clock.”
The booking lives in a stylist's WhatsApp chat, not in the salon's book. At ten the chair is taken. One customer is annoyed, another waits too long.
Illustration · you may have been here
A day at a busy salon
Swipe to see where the profit goes.
11:30 · Long queue2/6
“Will it be long?” They walk out.
Nobody knows how long the wait is. Two customers try the place next door, and may not come back.
14:00 · Hair colour3/6
One tube per head. Supposedly.
Colour, shampoo and masks are used “as needed”. By month end supplies run out faster than the customer count, and nobody can explain it.
17:00 · Paid in hand4/6
The customer pays the stylist, not the till.
“I'll hand it in later.” Cash goes into a pocket first and gets written down if someone remembers. The drawer never matches the number of heads served.
The 30th · Payday5/6
A whole night on commission, still disputed.
Who did what, at what rate, minus advances. The notes are scattered across books, receipts and memory. One stylist feels short-changed, and the mood turns sour.
6/6
Busy doesn't mean profitable.
Profit drips away through clashing bookings, customers who never return, wasted supplies, and cash that skips the till. The cash book never shows it.
See where it drips ↓
